Last week, a Samsung Xpress M2835DW printer user came to me to fix the offline error. The printer was connected to the computer but was showing offline. This is a common issue that can occur with any printer model. I was able to resolve the problem by using some primary effective troubleshooting methods.
If you are also experiencing the same problem with your printer, then this guide will help you fix the issue. Follow this guide to understand the solutions and resolve the offline error quickly.
Points to Check if Your Samsung Printer Is Showing Offline Error
Before you move to the solutions, make sure to check the following points to confirm the printer is not facing these problems.
Make sure that your printer is connected to a power source and powered on, and all connections are secure.
Inspect the light indicator on your printer and confirm if a green light is flashing.
In case you use a USB cable to connect the printer, make sure that the cable is connected to both the printer and the Windows computer.
If you are using a Wi-Fi printer manufactured by Samsung, then make sure that the printer is connected to the same network as your device and that the password is correct.
If your router is far from the printer and computer, then place all devices within the connection range.
Verify that your printer, computer, and network are connected correctly.
If you have checked all these points and your printer is still offline, then proceed to the next solution.
Solution 1: Restart Startup Type for Your Samsung Printer
Use these steps to restart the startup type of your printer and check if it helps in fixing your offline problem.
At the start, go to the Settings window and search for Startup.
When you are on the startup settings page, look for the print spooler option.
You need to set the startup type to Automatic and then restart your printer and computer.
Now, check the printer status to see if it is still showing offline.
Solution 2: Restart the Print Spooler Service
If there is an issue with your printer’s print spooler, it may display an offline error. Here is the complete procedure to restart the print spooler service on your device.
On your device, open the Run command by clicking the Windows key and the R key together.
Then, open the Services window by searching for “services.msc” in the search query box and selecting the OK button.
On the open page, you need to look for the Print Spooler option and select Stop.
Also, you are required to access the C drive on your device and then double-click on the Windows folder.
In this folder, various temporary files will be restored; you need to select and delete all the files.
After that, access the services window once again and restart the print spooler service.
Solution 3: Set Your Samsung Printer as Default
Not choosing the printer as your default printing device can also lead to offline errors. Follow the guide below to ensure your printer is chosen as the default printing device.
On your PC, navigate to the Control Panel page and open the “Devices and Printers” window.
Now, you need to look for your Samsung Xpress M2835DW printer from the list of printer devices.
Right-click on your printer and then choose the “Set as default printer” option.
After that, check your printer and see if it is online or not.
Solution 4: Update Your Samsung Printer Driver
You can complete your printer driver update process with the help of the Samsung printer Diagnostics (SPD) app. Here are the simple steps you need to follow for that.
First, you need to open the Samsung Printer Diagnostics (SPD) application on your Windows computer.
On the home screen of SPD, you need to select the Install your software option.
The next screen lists the installed Samsung printer drivers on your PC; select your printer’s name, and it will search for the available updates for your printer. (If you do not see your printer’s name, then click on the “The printer that I want isn’t listed. Add a printer” option.
You will see the warning message box on the SPD display if it cannot connect to the web server; once you select the OK button, it will take you to the main screen.
After that, many suitable software programs will appear on the screen. Select the software you want to install and tap Next.
Once the download process is complete, install them and check if the installation has been completed.
Solution 5: Uncheck the “Use Printer Offline” Option
If you have selected the “Use Printer Offline” option for your printer, then it can show offline even if it is connected to a power source.
First, open the Settings window on your PC. (Press the Windows and X buttons together to do this.)
After that, click on the Devices option and move to the Devices and Printers page.
From the right pane, you need to click on your printer and choose the Print Queue option.
Ensure you are in the Printers tab and then look for the ‘Use Printer Offline’ option.
If you find a checkmark next to the option, then click on it to uncheck it.
After that, print a document on the printer to see if the offline error still persists.
Frequently Asked Questions
How to Resolve Samsung Printer Offline Issue?
The solution to fix your printer’s offline issue depends on the problem it is facing. However, here are some solutions you can try to resolve any common problems with your printer.
● First, you need to restart your printer and the devices it is connected to.
● Check if your printer wires are connected properly and if they are getting enough power.
● Make sure the ‘Use Printer Offline’ option is not selected for your printer.
● Update the driver of your printer and make sure to use the compatible driver.
● Uninstall the printer from your device and install it once again.
● Cancel the print jobs that are in the print queue.
● Make sure your printer, computer, and router are within the connection range, etc.
How to Factory Reset Samsung Xpress M2835DW Printer?
If you want to factory reset your printer, then these are the quick steps you need to follow.
First, press the menu on your printer and then #1934 quickly to put it in tech mode.
After that, navigate to the “Advanced Settings” or “Device Settings” option and choose the reset-related option.
Select “Factory Reset” from the prompt options and confirm that you will continue with the reset.
After that, your printer will reboot and return to its factory defaults.
Once the reset is complete, you may need to enter the default admin password; if this happens, enter “sec00000.”
What Causes My Samsung Xpress M2835DW Printer Offline Issue?
Numerous situations can put your printer in an offline state. Some of the most common causes of facing this problem in your device are as follows:
● If your printer is facing issues with the internet connection.
● When the printer cables are not connected properly.
● If you have selected the “Use Printer Offline” option for your printer.
● Your Samsung printer setup is not done properly.
● If you have not selected your printer as the default printing device.
● Using the outdated or corrupt firmware/driver for your printer, and more.
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